Last updated February 13, 2026
1. Company Information
These Terms and Conditions of Sale govern the purchase of products through the website chrisandaaron-bta.co.uk (the “Website”).
The Website is operated by Chris & Aaron UK – BTA, a brand of Tiffany Organization A.S.D., with registered office at Via Carlo Farini 53, 20159 Milan, Italy, VAT No. 06276130967 (the “Company”).
By placing an order, the customer agrees to be bound by these Terms.
2. Scope and Eligibility
Products are offered only to customers located in the countries indicated in the Shipping section of the Website.
The Company reserves the right to refuse or cancel orders from countries not served or from customers who do not meet eligibility requirements.
The Website is intended for consumers. Purchases for resale or commercial purposes are not permitted unless expressly authorised in writing by the Company.
3. Product Availability
All orders are subject to product availability.
If a product is unavailable after an order has been placed, the Company may cancel the order (or the unavailable part of it) and issue a full refund for the unavailable item(s).
4. Formation of the Contract
The submission of an order constitutes an offer to purchase.
The contract of sale is concluded only when the Company sends a confirmation email confirming shipment of the product(s).
Until that moment, the Company reserves the right to refuse or cancel the order.
5. Prices
All prices are indicated in the currency shown on the Website and include VAT where applicable.
Prices do not include customs duties, import taxes or additional charges for deliveries outside the European Union, unless expressly stated.
In the event of a manifest pricing error, the Company reserves the right to cancel the order prior to shipment and issue a full refund.
6. Payment
Payment must be made at the time of ordering through the payment methods available on the Website.
The Company reserves the right to refuse or cancel orders in case of suspected fraud or unauthorised transactions.
7. Delivery
Delivery times are estimates and are not guaranteed.
The Company offers:
- Express Delivery: estimated 1–5 business days
- Standard Delivery: estimated 1–11 business days
Delivery times may vary depending on destination, customs procedures or circumstances beyond the Company’s control.
The Company may deliver products in separate shipments where necessary.
Risk of loss or damage passes to the customer upon delivery of the goods.
8. Customs Duties and Import Charges
For deliveries outside the European Union, the customer is responsible for any customs duties, import taxes or additional charges imposed by local authorities, unless otherwise specified.
The Company is not responsible for delays caused by customs procedures.
9. Right of Withdrawal (EU Consumers)
Consumers residing in the European Union have the right to withdraw from the contract within 14 days of receiving the goods, without providing any reason.
To exercise this right, the customer must notify the Company in writing within the 14-day period.
Products must be returned unused, in their original condition and packaging.
Refunds will be processed within 14 days from receipt of the returned goods.
Return shipping costs are borne by the customer unless otherwise stated.
10. Faulty or Non-Conforming Products
Customers are entitled to remedies for defective or non-conforming products in accordance with applicable consumer protection laws.
Nothing in these Terms limits statutory rights that cannot be excluded under applicable law.
11. Limitation of Liability
To the maximum extent permitted by applicable law:
- The Company shall not be liable for indirect or consequential damages, loss of profit, business interruption or loss of opportunity arising from the purchase or use of the products.
- The Company’s total liability shall not exceed the amount paid for the relevant product.
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for fraud, wilful misconduct or gross negligence where applicable.
12. Force Majeure
The Company shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, transport disruptions, governmental measures or supply chain interruptions.
13. Amendments
The Company reserves the right to amend these Terms at any time.
The version applicable to an order is the one published on the Website at the time the order is placed.
14. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15. Governing Law and Jurisdiction
These Terms are governed by Italian law.
For customers residing in the European Union and the United Kingdom, any mandatory consumer protection rights under local law remain unaffected.
For customers residing in the United States, any mandatory provisions applicable in the State of residence shall remain unaffected.
Subject to the above, any dispute shall fall under the exclusive jurisdiction of the Court of Milan, Italy.